1. Introduction

Welcome to Cllova ("we," "our," or "us"). Your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, products, and services. We comply with global data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable regulations.

By using our services, you consent to the collection and use of your information as described in this policy.

2. Who We Are

Cllova is a digital agency specializing in AI bot creation, automation, web and app development, SEO, SaaS solutions, CRM, and social media marketing.

Company Name: Cllova

Contact Email: info@cllova.com

Website: www.cllova.com

3. What Data We Collect

We collect various types of personal data, including but not limited to:

3.1. Information You Provide to Us

• Name, email address, phone number, and business details when you register or contact us.
• Payment and billing details for subscriptions and services.
• Any content you provide while using our AI and automation tools.

3.2. Information We Collect Automatically

• Device & Usage Data: IP address, browser type, operating system, and usage logs.
• Cookies & Tracking Technologies: We use cookies, pixels, and tracking tools to improve user experience.

3.3. Third-Party Data Collection

We may receive data from third-party platforms such as Google Analytics, payment processors, and marketing tools.

4. How We Use Your Data

We process your data to:

• Provide and improve our services.
• Customize your experience and offer personalized recommendations.
• Send promotional offers, newsletters, and updates (you can opt out anytime).
• Process transactions securely.
• Protect against fraud, cyber threats, and unauthorized access.

5. Legal Basis for Processing (GDPR Compliance)

We process personal data based on:

• Consent: When you provide permission for marketing or data collection.
• Contractual Obligation: When data processing is necessary to deliver our services.
• Legal Compliance: When required by law (e.g., tax reporting, law enforcement requests).
• Legitimate Interest: For security, analytics, and business improvements.

6. Data Sharing & Third-Party Services

We do not sell your data. However, we may share it with trusted third parties, such as:

• Payment Processors: Stripe, PayPal (for transactions).
• Analytics Providers: Google Analytics, Facebook Pixel.
• Hosting & Security: Cloudflare, AWS, or similar platforms.

All third-party services comply with strict security standards and privacy laws.

7. Cookies & Tracking Technologies

We use cookies to:

• Remember your preferences.
• Analyze traffic and improve performance.
• Deliver targeted advertisements.

You can manage or disable cookies in your browser settings.

8. Your Rights (GDPR & CCPA)

Under data protection laws, you have the following rights:

• Access & Portability: Request a copy of your data.
• Correction & Deletion: Edit or delete your data.
• Withdraw Consent: Opt out of marketing emails or tracking.
• Data Restriction & Objection: Limit or stop certain data processing.
• Do Not Sell My Data (CCPA): California residents can opt out of data sales.

To exercise your rights, contact us at [your email].

9. Data Security & Retention

We implement advanced security measures such as SSL encryption, firewalls, and secure access controls to protect your data.

We retain your data only as long as necessary for business, legal, or compliance purposes.

10. International Data Transfers

If you are outside [your country], your data may be processed in other countries with different data protection laws. We ensure compliance through Standard Contractual Clauses (SCCs) and other safeguards.

11. Children’s Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect data from minors. If you believe a child has provided data, please contact us for deletion.

12. Updates to This Privacy Policy

We may update this policy from time to time. We will notify users of any significant changes. Please review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: info@cllova.com

Website: www.cllova.com